Terms and Conditions

Welcome to Julia’s Gifts and Souvenirs. By purchasing through our website, you agree to the following terms and conditions.

1. General Information

This website is operated by Julia’s Gifts and Souvenirs, based in Perth, Australia.

By using our services, you agree to be bound by these terms and all applicable laws.

2. Orders & Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraud.
Once payment is confirmed, you will receive an email confirmation.

3. Shipping & Delivery

We ship both within Australia and internationally.
Delivery times may vary depending on destination and postal service.
We are not responsible for delays caused by customs, local carriers, or other uncontrollable factors.

Note: For more details, see our [Shipping Policy].

4. Returns & Refunds

We accept returns on eligible items within 14 days of delivery.
Items must be unused, in original condition and packaging.
Refunds will be processed to the original payment method once the return is received and inspected.

For full return guidelines, please see our [Return & Refund Policy].

5. Product Descriptions

We strive to provide accurate product information and images. However:

Slight variations may occur (especially for handmade or natural items)
We are not liable for typographical or image-related errors

6. Intellectual Property

All website content (photos, descriptions, logo, etc.) belongs to Julia’s Gifts and Souvenirs.

No content may be copied, used, or distributed without written permission.

7. Limitation of Liability

We are not liable for:

Any loss resulting from delays, third-party carriers, or events beyond our control
Indirect or incidental damages related to your use of this website or products

8. Privacy

All personal data is handled in accordance with our [Privacy Policy].

We will never share your information with third parties without your consent, except as required by law.

9. Governing Law

These terms are governed by the laws of Western Australia.

Any disputes will be resolved under WA jurisdiction.

10. Contact Us

For any questions, contact us at:

Email: daisy@juliagift.com.au

Address: Julia’s gifts and souvenirs SHOP7 London Court Perth, WA, Australia

Return and Refund Policy

We want you to love your purchase from Julia’s Gifts and Souvenirs. If something isn’t quite right, we’re here to help.

Returns

You may request a return within 14 days of receiving your item.
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging, with tags or labels attached (if applicable)
Returns are accepted for the following reasons:
- Damaged or faulty item
- Wrong item received

Please note: We do not accept returns for change of mind or for items that have been used.

How to Request a Return

Contact us at [your email] within 14 days of delivery.
Include your order number, item name, and reason for return.
We’ll respond within 2 business days with return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was faulty or incorrect.
We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund.
If approved, a refund will be issued to your original method of payment within 3–5 business days.
Shipping costs are non-refundable unless the return is due to our error.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: daisy@juliagift.com.au

Location: Julia’s gifts and souvenirs shop7 London Court Perth, WA, Australia

Terms and Conditions

Return and Refund Policy

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